Returns & Refunds

Your consumer rights

 

Zorlinavexta is operated by SAFIAMODESTY LTD. This policy explains basic UK consumer cancellation and refund rights for ordinary clothing purchased online. These rights apply in addition to any rights for faulty or incorrectly described goods and cannot be removed by store policy.

 

Changing your mind — online purchases

 

For most standard clothing purchased online by a UK consumer, you have a legal right to cancel within 14 days after receiving your goods, without having to give a reason. Please send a clear cancellation request to info@zorlinavexta.com within that period, including enough information to identify the order. Following cancellation, you normally have a further 14 days to return the goods.

 

Return instructions

 

Before sending an item back, contact info@zorlinavexta.com to obtain accurate return instructions and the correct returns address. The registered company office must not be assumed to be a warehouse or returns location. The actual return address and any valid arrangements for return postage must be established and disclosed before orders are accepted. Customers may examine clothing as they would in a shop, including trying it on. A deduction may be lawful for handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

 

Refunds following a valid cancellation

 

Subject to the applicable rules, the customer must be refunded the price of the cancelled goods and the cost of standard outbound delivery, where paid. A retailer need not refund a higher charge selected for express or premium delivery beyond the standard-delivery cost. Refunds must normally be made within 14 days after the retailer receives the returned goods or after appropriate evidence of sending them back is provided, whichever is earlier, where permitted by law. If no goods were supplied, the business must instead address the non-delivery and refund obligations that apply. Refunds should normally be made by the original payment method unless otherwise agreed and without unlawful fees.

 

Faulty, damaged or incorrectly described items

 

If goods are faulty, not as described or not of satisfactory quality, customers have separate statutory remedies under UK consumer law. Depending on the circumstances and time since delivery, these may include a refund, repair, replacement or price reduction. The 14-day change-of-mind process does not remove these rights. Please contact info@zorlinavexta.com with the order details and a description of the problem.

 

Exceptions

 

Some statutory cancellation exceptions may apply to goods made to a customer's specifications or clearly personalised, and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. An exception should be used only if it genuinely applies to the item and has been properly disclosed before purchase. Ordinary clothing is not automatically excluded merely because it is tried on or because it is sold at a discount.

 

Questions

 

Email info@zorlinavexta.com or telephone +44 7536 661503 for questions about cancellations, returns and refunds.